Terra Nexus, LLC DBA The Terra Nexus 
Effective Date: Jun 2025 81 S Keystone Ave, Upper Darby, PA 19082
+1 215-201-4884 | info@theterranexus.com | theterranexus.com

1. Introduction

Terra Nexus, LLC DBA The Terra Nexus (“Terra Nexus,” “we,” “us,” or “our”) is committed to protecting the privacy of every individual who interacts with our website and services. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what rights you have over your own data.

2. Information We Collect

We collect the following types of personal information:

• Identity:Full name
• Contact:Email address, phone number, mailing address
• Communications:Email and SMS interactions, support history
• Financial:Billing address and payment confirmation (no card data stored)

3. How We Collect Information

• Directly from you when you fill out a form, make a purchase, or contact us
• Automatically through cookies and tracking technologies when you visit our website
• From third-party advertising platforms such as Meta and Google in the form of aggregated performance data

4. How We Use Your Information

We use your personal information to:

• Deliver and manage our digital marketing services
• Send transactional SMS and email notifications you have consented to receive
• Process payments through certified third-party processors
• Improve our website and advertising campaigns
• Comply with applicable laws and regulations

5. SMS Communications & A2P 10DLC Compliance

Terra Nexus sends SMS messages only to individuals who have provided explicit prior written consent through our opt-in forms. All SMS campaigns are registered with The Campaign Registry (TCR) under the A2P 10DLC framework.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at info@theterranexus.com or +1 215-201-4884.

6. How We Share Your Information

We do not sell your personal data. We may share data only in these limited circumstances:

• Service Providers:Cloud hosting, payment processors, CRM, and email platforms who are contractually bound to protect your data
• Advertising Platforms:Encrypted or hashed email addresses only, for campaign targeting purposes
• Legal Requirements:When required by law, court order, or regulatory authority
• Business Transfers:In the event of a merger or acquisition, with prior notice to users

7. Cookies & Tracking

We use essential, analytics, advertising, and preference cookies on our website. You may manage non-essential cookies through your browser settings. Disabling certain cookies may affect site functionality.

8. Data Retention

We retain your data only as long as necessary:

• SMS consent records: Minimum 4 years (TCPA requirement)
• Financial records: 7 years (IRS requirement)
• Account data: 3 years after account closure
• Analytics data: Up to 24months in anonymized form

9. Data Security

We protect your data using TLS/SSL encryption, AES-256 encryption at rest, role-based access controls, regular security assessments, and employee confidentiality agreements.

10. Your Privacy Rights

Depending on your location you may have the right to access, correct, delete, or port your data. To submit a request email info@theterranexus.com. California residents have additional rights under CCPA/CPRA. EU/UK residents have rights under GDPR/UK GDPR.

11. Children’s Privacy

Our services are intended solely for adults 18 years of age or older. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via email at least 14 days before taking effect. Continued use of our services constitutes acceptance of the revised policy.

13. Contact Us

For all privacy-related inquiries: Email: info@theterranexus.com Phone: +1 215-201-4884 Address: 81 S Keystone Ave, Upper Darby, PA 19082