Terra Nexus, LLC DBA The Terra Nexus 
Effective Date: June 2025 | 81 S Keystone Ave, Upper Darby, PA 19082
+1 215-201-4884 | info@theterranexus.com | theterranexus.com

1. Program Description

Terra Nexus, LLC DBA The Terra Nexus operates a transactional SMS messaging program. By providing your phone number and checking the consent box on any of our website forms, you agree to receive transactional SMS messages related to your account, services requested, appointment reminders, order confirmations, and account notifications from Terra Nexus, LLC DBA The Terra Nexus.

2. How Consent Is Collected

Before any SMS message is sent, Terra Nexus obtains your explicit prior written consent through a clearly labeled opt-in checkbox on our website forms. The consent language clearly states:

• That you are agreeing to receive SMS messages from Terra Nexus
• The types of messages you will receive
• That message and data rates may apply
• How to opt out at any time

Consent is never required as a condition of purchasing any goods or services.

3. How to Stop Receiving Messages

You can cancel the SMS service at any time. Simply text STOP to +1 215-201-4884. Upon sending STOP, we will send one final confirmation message acknowledging your opt-out. Following this confirmation, you will no longer receive SMS messages from us.

Your opt-out preference will be honored immediately and applied across all Terra Nexus messaging campaigns.

4. How to Re-Subscribe

If you have opted out and wish to re-subscribe, you may do so by texting START to +1 215-201-4884 or by re-submitting your consent through our website forms. Your re-subscription will be recorded and maintained for compliance purposes.

5. How to Get Help

If you experience any issues with our SMS messaging program, reply with the keyword HELP to any message you receive. You will receive a response with our contact information. You may also reach us directly at:

Email: info@theterranexus.com Phone: +1 215-201-4884

Our support team is available 24 hours a day, 7 days a week.

6. Carrier Liability

Carriers are not liable for delayed or undelivered messages. Terra Nexus is not responsible for any delays or failures in SMS delivery caused by carrier networks or technical issues outside of our control.

7. Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies depending on your account activity. For questions about your text plan or data plan, contact your wireless provider directly.

8. SMS Data Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your phone number and SMS consent records are stored securely and subject to the same data protection measures described in our Privacy Policy. SMS consent records are retained for a minimum of 4 years in compliance with TCPA requirements.

9. A2P 10DLC Registration

Terra Nexus is registered with The Campaign Registry (TCR) under the A2P 10DLC framework. All outbound SMS campaigns are registered and operate under carrier-compliant use cases. We comply with all CTIA Messaging Principles and applicable carrier guidelines.

10. Compliance

This SMS program operates in full compliance with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and all applicable federal and state laws governing SMS communications.

11. Changes to This Policy

Terra Nexus reserves the right to update this SMS Policy at any time. Changes will be communicated via email or posted on our website. Continued use of our services after any update constitutes acceptance of the revised policy.

12. Contact Us

For any questions regarding this SMS Policy: Email: info@theterranexus.com Phone: +1 215-201-4884 Address: 81 S Keystone Ave, Upper Darby, PA 19082 Website: theterranexus.com