Refund Policy
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Refund Policy
Terranexus Real Estate Referral Network – Refund Policy
Thank you for choosing Terranexus as your trusted real estate referral network partner. Our mission is to deliver exceptional value and support as you grow your real estate business. This refund policy outlines the terms and conditions regarding refunds for our one-time setup fee.
1. One-Time Setup Fee
A one-time setup fee, based on your selected plan, is required at the time of enrollment. This fee covers administrative, onboarding, and account creation costs as well as access to our exclusive Terranexus referral network.
2. Refund Eligibility
Refunds are only applicable if Terranexus fails to provide any leads within the first 60 calendar days from the date of enrollment.
Outside of this condition, all fees are strictly non-refundable.
Refunds will not be granted for reasons such as lead quality, response rate, conversion rate, or personal circumstances, provided that leads have been delivered as per the agreement.
3. Lead Delivery & Acceptance
Once a lead is provided, the client has 24 hours to accept or reject it. If rejected, a replacement will be issued.
Failure to respond within 24 hours will automatically be considered as lead acceptance.
Accepted or unchallenged leads are final and non-refundable.
4. Dispute Protection
By enrolling, the client acknowledges and agrees that disputes or chargebacks filed outside the stated refund eligibility are a breach of contract.
Terranexus will provide full documentation (signed agreements, lead records, call logs, and email correspondence) to financial institutions to resolve disputes in favor of Terranexus.
5. Refund Request Process
If no leads are delivered within the first 60 days, the client may submit a written refund request to support@theterranexusnetwork.com.
Requests must include enrollment details and proof of payment.
Approved refunds will be processed using the original payment method within 14 business days.
6. Non-Refundable Conditions
Refunds will not be processed once leads have been delivered, regardless of outcome or conversion.
Ongoing or optional/add-on service charges are non-refundable.
Delays due to market fluctuations, regional targeting, or communication lapses do not qualify for refunds as long as the agreed number of leads is eventually delivered.
7. Policy Updates
Terranexus reserves the right to revise or update this refund policy at any time. Changes will be communicated via email or published on our official website.